FREE WORLDWIDE FEDEX SHIPPING FOR ALL ORDERS! SUMMER SALE! Ending in 6d 22h 33m 01s
Shopping Cart

FAQs

How do I switch between light colors for Alexis Floor Lamp?

Simply move your finger around the color wheel of the remote controller. You can also opt to increase or decrease the brightness and speed and also add more colors using the interface below the color wheel. 

How will the light be shipped to me? 

Upon confirmation of your order, your light will be shipped to you through our trusted partner, FedEx. 

Will I need to pay custom fees? 

This is dependent on the laws of your country. The shipping fee listed at the checkout page does not include possible import taxes and tariffs.  

What is the difference between Free Shipping and Express Shipping? 

We will ship the product to you via FedEx delivery for both options.
For the Free Shipping option, you should expect to receive your product within 5-12 days.
For the Express Shipping option, your product will arrive within 3-10 days.

Does this light work in all countries? 

Yes! The light will be shipped with the right plug adaptor so it is guaranteed to work. 

What happens if I buy more than 1 light? Can I use the same controller to control all of them together? 

Yes, multiple lamps can be controlled using the same remote controller! Pretty cool huh!

What if I received a wrong or defective product? 

If you received a damage or wrong product, please contact our Customer Care Team and report the issue as soon as possible by providing a photo or video of the item you received. 

Is there anyone I can speak to if I have further questions? 

You can reach out to us at hello@tryhalos.com and our friendly team will be quick to assist you.